Terms and Conditions

Kiparoo Platform Terms and Conditions

Last updated: 24 August 2026

1. About these Terms

These Platform Terms and Conditions (“Terms”) govern access to and use of the Kiparoo website, platform, services and related functionality (“Platform”).

The Platform is operated by KIPAROO ABN 95 458 760 201, trading as Kiparoo (“Kiparoo”, “we”, “us” or “our”).

By creating an account, listing accommodation, making a booking or otherwise using the Platform, you agree to these Terms.

If you do not agree to these Terms, you must not use the Platform.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

PART A — THE KIPAROO PLATFORM

2. What Kiparoo Does

Kiparoo operates an online marketplace that allows:

  • property owners, accommodation providers and authorised managers (“Hosts”) to advertise short-term accommodation (“Properties”);
  • users seeking accommodation (“Guests”) to search for and book Properties;
  • Hosts and Guests to communicate through the Platform;
  • booking payments to be collected and processed;
  • Hosts to receive payouts in connection with completed bookings; and
  • certain disputes, cancellations and damage claims to be administered through the Platform.

Unless expressly stated otherwise, Kiparoo does not own, operate, lease or manage Properties listed on the Platform and does not itself provide accommodation to Guests.

The Host is responsible for supplying the accommodation.

When a Guest makes a booking, the accommodation agreement is between the Guest and Host, subject to these Terms and the applicable booking conditions.

Kiparoo facilitates that transaction.

3. Kiparoo Is Not a Property Manager

Listing a Property on Kiparoo does not appoint Kiparoo as:

  • a property manager;
  • a real estate agent;
  • a letting agent, except to the limited extent legally necessary to facilitate bookings and payments;
  • a caretaker;
  • an occupier of the Property; or
  • the provider of the accommodation.

Hosts remain responsible for managing their Properties, including cleaning, maintenance, guest access, safety, compliance, pricing and availability.

4. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to create an account or make a booking.

If you use Kiparoo on behalf of a company, trust, partnership or other entity, you warrant that you have authority to bind that entity.

5. Accounts

Users must provide accurate, current and complete information.

You are responsible for:

  • maintaining the security of your account;
  • protecting your login credentials;
  • activities conducted through your account; and
  • promptly notifying Kiparoo of suspected unauthorised access.

Kiparoo may require identity, contact, payment, banking, tax or other verification information where reasonably necessary to operate the Platform, process payments, prevent fraud or comply with law.

PART B — HOST TERMS

6. Host Authority

By publishing a Property, the Host warrants that they:

  1. own the Property or have the owner’s lawful authority to offer it for short-term accommodation;
  2. have all permissions necessary to advertise and accept bookings;
  3. are not prohibited from providing short-term accommodation by any law, lease, mortgage, owners corporation rule, planning requirement or other binding obligation;
  4. will maintain any licences, registrations, permits and approvals required for the Property; and
  5. have authority to enter into accommodation agreements with Guests.

7. Listings

Hosts are responsible for the accuracy of their listings.

Listing information must not be false, misleading or deceptive.

Hosts must accurately disclose material information including, where applicable:

  • location;
  • accommodation type;
  • maximum occupancy;
  • sleeping arrangements;
  • accessibility;
  • amenities and facilities;
  • significant restrictions;
  • house rules;
  • mandatory fees;
  • cancellation policy;
  • minimum-stay requirements; and
  • any material condition likely to affect a Guest’s decision to book.

Photographs must reasonably represent the Property.

8. Pricing

Hosts determine their accommodation prices and applicable Host-imposed mandatory charges using the tools available through Kiparoo.

Before publishing a listing, Hosts should consider all costs and liabilities associated with providing accommodation.

Additional amounts may be payable by Guests, including Kiparoo’s guest platform fee and applicable government taxes or levies.

The total price displayed during booking or checkout may therefore exceed the Host’s advertised nightly accommodation rate.

9. No Host Platform Fee

Kiparoo currently does not charge Hosts a platform commission or host service fee for bookings.

Kiparoo may introduce or modify Host fees in the future.

Any new Host platform fee will not retrospectively apply to a booking already confirmed unless required by law.

Kiparoo will provide reasonable notice of material changes to Host fees before they apply.

10. Guest Platform Fee

Kiparoo currently charges Guests a platform fee of 8%, calculated in accordance with the pricing displayed during the booking process.

The platform fee is payable by the Guest to Kiparoo and is separate from the amount payable to the Host for accommodation.

The applicable platform fee will be disclosed to the Guest before payment.

Kiparoo may change its platform fee for future bookings.

11. Availability and Calendar Synchronisation

Hosts are responsible for maintaining accurate availability.

Kiparoo may provide iCalendar (“iCal”) functionality allowing Hosts to synchronise availability with third-party booking platforms.

Calendar synchronisation is provided as a convenience and may be affected by delays, third-party systems, incorrect configuration, outages or other technical limitations.

Hosts remain responsible for monitoring their calendars and preventing double bookings.

12. Confirmed Bookings

Once a booking is confirmed, the Host must honour the booking except where cancellation is permitted by:

  • the Host’s applicable cancellation policy;
  • these Terms;
  • law; or
  • a Kiparoo policy applicable to exceptional circumstances.

Hosts must not attempt to avoid a confirmed booking merely because a higher-priced booking subsequently becomes available elsewhere.

13. Communication and Off-Platform Transactions

Kiparoo may provide communication tools allowing Guests and Hosts to communicate.

Users must not use Kiparoo primarily to identify another user and deliberately circumvent the Platform for a booking initiated through Kiparoo.

Kiparoo may take reasonable action against accounts engaging in fraud, fee avoidance or systematic circumvention.

Nothing prevents a Host from independently advertising their Property on Airbnb, Booking.com, Stayz, their own website or any other platform.

Kiparoo does not require exclusivity.

PART C — GUEST TERMS

14. Guest Responsibilities

Guests must:

  • provide accurate booking information;
  • comply with the listing’s house rules;
  • comply with reasonable Host instructions relating to the Property;
  • respect neighbours and surrounding communities;
  • not exceed the permitted number of occupants;
  • not conduct unlawful activities at the Property;
  • not intentionally, recklessly or negligently damage the Property; and
  • leave the Property in a reasonably appropriate condition having regard to ordinary use.

Guests are responsible for the conduct of people they invite or permit onto the Property during their booking.

15. Booking Contract

A confirmed booking creates a contractual arrangement between the Guest and Host for the Host to provide the booked accommodation.

Kiparoo facilitates the booking but is not ordinarily the supplier of the accommodation.

The Guest must review the listing, pricing, cancellation policy and house rules before booking.

PART D — PAYMENTS AND PAYOUTS

16. Payment Collection

By listing accommodation on Kiparoo, each Host authorises Kiparoo and its payment service providers to collect amounts payable by Guests in connection with bookings.

To the extent required to facilitate payment, the Host appoints Kiparoo as its limited payment collection agent for amounts payable to the Host.

Payment by a Guest through Kiparoo will be treated as payment toward the Guest’s obligation to the Host to the extent that payment is successfully received.

Payment processing may be performed by third-party payment providers, including Stripe or other providers selected by Kiparoo.

Their separate terms may apply.

17. Host Payouts

Kiparoo will calculate the amount payable to the Host after accounting for amounts that must not be remitted to the Host, which may include:

  • refunds;
  • chargebacks;
  • disputed payments;
  • applicable government levies;
  • amounts Kiparoo is legally required to withhold;
  • approved damage-claim adjustments;
  • corrections to previous payouts; and
  • other amounts authorised under these Terms.

Kiparoo may delay a payout where reasonably necessary to investigate suspected fraud, payment failure, chargeback, dispute, legal obligation or account security issue.

18. Victorian Short Stay Levy

Where a booking is subject to the Victorian Short Stay Levy, Kiparoo may calculate, collect, retain, report and remit the applicable levy in accordance with Victorian law.

Amounts collected for the levy are not Host earnings and will not be included in the Host’s payout.

Hosts must provide accurate information reasonably required by Kiparoo to determine whether a Property or booking is subject to the levy or an exemption.

Hosts are responsible for notifying Kiparoo if information relevant to the levy changes.

Nothing in these Terms constitutes taxation advice.

PART E — CANCELLATIONS AND REFUNDS

19. Host Cancellation Policies

Kiparoo may allow Hosts to select from cancellation policies made available through the Platform.

The policy applying when the Guest books forms part of that booking.

The applicable policy will determine the ordinary cancellation entitlement unless:

  • Australian Consumer Law requires a different outcome;
  • Kiparoo determines that a refund is appropriate under another applicable policy;
  • the Host agrees to a more favourable refund; or
  • exceptional circumstances justify another outcome.

20. Cancellation Requests

Guests may submit cancellation requests using the functionality provided through Kiparoo.

Where administrative review is required, Kiparoo may process the request in accordance with the applicable cancellation policy.

Kiparoo may facilitate refunds on behalf of Hosts.

21. Host Cancellations

Hosts should only cancel confirmed bookings where reasonably necessary.

Repeated, avoidable or bad-faith Host cancellations may result in warnings, listing suspension or account termination.

Where a Host cannot provide the booked accommodation, Kiparoo may assist the Guest with a refund and, where practicable, finding alternative accommodation.

22. Australian Consumer Law

Cancellation policies do not override rights that cannot legally be excluded.

Nothing in these Terms limits a Guest’s or Host’s rights under the Australian Consumer Law or any other law where those rights cannot legally be limited.

PART F — PROPERTY DAMAGE

23. Guest Responsibility for Damage

Guests may be responsible for loss or damage caused by them or people for whom they are responsible, excluding:

  • ordinary wear and tear;
  • pre-existing damage;
  • damage not reasonably attributable to the Guest; or
  • amounts the Host cannot reasonably substantiate.

24. Security Amounts

A listing may specify a security or damage amount.

Unless expressly stated during booking, this does not necessarily mean that the amount is charged to the Guest in advance.

The amount may instead represent the maximum or reference amount that may be pursued through Kiparoo’s damage-claim process, subject to applicable law and the circumstances of the claim.

25. Damage Claims

A Host seeking compensation for damage must submit a claim through the process provided by Kiparoo and provide reasonable supporting evidence.

Evidence may include:

  • photographs;
  • invoices;
  • quotations;
  • receipts;
  • correspondence; and
  • other relevant documentation.

The Guest will ordinarily be given an opportunity to respond.

Kiparoo may review the material and make an administrative determination for the purposes of the Platform.

Kiparoo may approve, partially approve or reject a claim.

Kiparoo does not act as a court or tribunal and does not guarantee recovery of any amount.

Nothing in the damage-claim process prevents a party from exercising rights available under law.

PART G — SAFETY, INSURANCE AND COMPLIANCE

26. Host Safety Obligations

Hosts are responsible for ensuring their Properties are reasonably safe and compliant with applicable laws.

This includes responsibility for matters such as:

  • smoke alarms;
  • electrical and gas safety;
  • swimming pools and spas;
  • balconies, stairs and barriers;
  • emergency information;
  • occupancy requirements;
  • building and planning requirements; and
  • other mandatory safety requirements.

27. Insurance

Kiparoo does not provide property, contents, landlord, public liability, travel or other insurance unless expressly stated.

Hosts are responsible for determining and maintaining appropriate insurance for short-term accommodation use.

Guests are responsible for considering whether they require travel or other insurance.

Kiparoo does not represent that a user’s existing insurance covers activity conducted through the Platform.

PART H — REVIEWS AND CONTENT

28. User Content

Users may submit photographs, descriptions, reviews, messages and other content.

Users retain ownership of their content but grant Kiparoo a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display and use that content to operate, promote and improve the Platform.

Users warrant that they have the rights necessary to provide that content.

29. Reviews

Reviews must reflect genuine experiences.

Kiparoo may remove or moderate content that is:

  • fraudulent;
  • defamatory;
  • threatening;
  • discriminatory;
  • irrelevant;
  • unlawfully obtained;
  • misleading; or
  • otherwise contrary to Platform policies.

Kiparoo does not guarantee the accuracy of user reviews.

PART I — PLATFORM OPERATION

30. Availability of the Platform

Kiparoo aims to maintain reliable Platform availability but does not guarantee uninterrupted or error-free operation.

Maintenance, software faults, telecommunications failures, cyber incidents or events outside Kiparoo’s reasonable control may temporarily affect availability.

31. Third-Party Services

The Platform may integrate services operated by third parties, including payment processors, mapping providers, calendar services, email providers and other technology services.

Kiparoo is not responsible for third-party services to the extent permitted by law.

32. Suspension and Termination

Kiparoo may restrict, suspend or terminate an account where reasonably necessary because of:

  • fraud or suspected fraud;
  • unlawful activity;
  • serious or repeated breaches of these Terms;
  • significant safety concerns;
  • abusive or threatening conduct;
  • payment disputes or chargebacks;
  • misleading listings;
  • attempts to compromise Platform security; or
  • legal or regulatory requirements.

Where reasonably practicable, Kiparoo will consider the seriousness of the conduct before taking action.

Existing booking obligations may survive account suspension or termination.

PART J — LIABILITY

33. Non-Excludable Rights

Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded.

34. Accommodation

Because accommodation is supplied by Hosts rather than Kiparoo, Kiparoo is not responsible for the Host’s acts or omissions except to the extent Kiparoo is independently liable under applicable law.

Hosts remain responsible for the condition, legality, safety, description and provision of their Properties.

35. Limitation of Liability

To the maximum extent permitted by law, Kiparoo is not liable for indirect, incidental, special or consequential loss arising from use of the Platform where such liability may lawfully be excluded.

Any limitation or exclusion in these Terms applies only to the extent permitted by Australian law.

36. Indemnity

To the extent permitted by law, a user indemnifies Kiparoo against third-party claims, losses or liabilities arising from that user’s:

  • unlawful conduct;
  • material breach of these Terms;
  • infringement of another person’s rights; or
  • fraudulent or deliberately misleading conduct.

This indemnity does not apply to the extent that loss was caused or contributed to by Kiparoo’s negligence, breach of law or wrongful conduct.

PART K — DISPUTES

37. Dispute Resolution

Users should first attempt to resolve booking disputes using Kiparoo’s communication and dispute-resolution processes.

Kiparoo may facilitate communication or make administrative decisions under Platform policies but is not required to act as an arbitrator.

Users retain any rights available through courts, tribunals, consumer protection agencies or other lawful processes.

38. Complaints

Complaints concerning Kiparoo may be submitted to:

Email: admin@kiparoo.com.au

Kiparoo will endeavour to investigate complaints fairly and within a reasonable period.

PART L — GENERAL

39. Changes to these Terms

Kiparoo may update these Terms from time to time.

Material changes affecting existing users will be communicated where reasonably practicable.

Changes will not retrospectively alter a confirmed booking except where required by law or agreed by the affected parties.

40. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Subject to any rights a consumer has to commence proceedings elsewhere, the parties submit to the jurisdiction of the courts and tribunals of Victoria and applicable Commonwealth courts.

41. Severability

If a provision of these Terms is invalid or unenforceable, it will be read down to the extent necessary or severed without affecting the remaining provisions.

42. Entire Agreement

These Terms, together with applicable policies, listing terms and booking conditions, constitute the agreement governing use of the Platform.

43. Contact

Kiparoo
Operated by: KIPAROO
ABN: 95 458 760 201
Email: admin@kiparoo.com.au
Telephone: +61 0481 230 153

© 2026 kiparoo.com.au. All Rights Reserved.