Kiparoo Privacy Policy
Last updated: 24 August 2026
1. Introduction
Kiparoo respects your privacy and is committed to responsibly handling personal information.
This Privacy Policy explains how KIPAROO ABN 95 458 760 201, trading as Kiparoo (“Kiparoo”, “we”, “us” or “our”) collects, holds, uses and discloses personal information.
This Policy applies when you:
- visit kiparoo.com.au;
- create a Kiparoo account;
- list accommodation;
- make or manage a booking;
- communicate through Kiparoo;
- submit a cancellation or damage claim;
- contact us; or
- otherwise interact with our services.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
2. Personal Information We May Collect
The information we collect depends on how you use Kiparoo.
It may include the following categories.
Identity information
We may collect:
- name;
- date of birth where required;
- account username;
- identity verification information; and
- other information necessary to verify your identity.
Contact information
This may include:
- email address;
- telephone number;
- residential or business address; and
- other contact details.
Account information
We may collect:
- account settings;
- account type;
- profile information;
- login and security information;
- saved preferences; and
- account activity.
Host information
If you are a Host, we may collect:
- Property addresses;
- Property details;
- listing descriptions;
- photographs;
- availability;
- pricing;
- cancellation settings;
- house rules;
- tax or levy-related information;
- payout information; and
- information concerning your authority to list a Property.
Booking information
We may collect:
- Properties booked;
- booking dates;
- number of Guests;
- booking amounts;
- charges and fees;
- cancellation information;
- refund information;
- booking status; and
- booking history.
Payment and payout information
Payments may be processed by third-party payment providers such as Stripe.
Depending on the payment system used, Kiparoo or our payment providers may process information such as:
- payment method details;
- transaction identifiers;
- billing information;
- payout account information;
- payment status;
- refund information;
- chargeback information; and
- fraud-prevention information.
Kiparoo does not necessarily receive or store complete payment-card numbers when those details are processed directly by our payment provider.
Communications
We may collect communications made through Kiparoo or sent to us, including:
- Host and Guest messages;
- customer support requests;
- complaints;
- cancellation requests;
- dispute communications; and
- emails sent to Kiparoo.
Damage-claim information
Where a damage claim is submitted, we may collect:
- photographs;
- videos where supported;
- descriptions of alleged damage;
- invoices;
- receipts;
- repair quotations;
- Guest responses;
- Host responses;
- claim amounts; and
- other evidence provided by the parties.
Reviews and content
We may collect information that users voluntarily publish or submit, including:
- reviews;
- ratings;
- listing photographs;
- Property descriptions;
- profile information; and
- other user-generated content.
Technical information
When you use Kiparoo, certain information may be collected automatically, including:
- IP address;
- browser type;
- device information;
- operating system;
- approximate location derived from technical information;
- pages visited;
- referring pages;
- session information;
- timestamps;
- error information; and
- security and access logs.
Cookies and similar technologies
Kiparoo may use cookies and similar technologies for:
- authentication;
- security;
- account functionality;
- preferences;
- analytics;
- fraud prevention;
- performance; and
- other Platform functionality.
3. How We Collect Personal Information
We generally collect information directly from you when you:
- register;
- create or edit a listing;
- make a booking;
- communicate with another user;
- contact Kiparoo;
- make a payment;
- configure a payout method;
- submit a claim;
- upload content; or
- otherwise use the Platform.
We may also receive information from third parties, including:
- payment processors;
- identity-verification providers;
- fraud-prevention providers;
- calendar services;
- analytics providers;
- technical service providers; and
- other users where they provide information concerning a booking, claim or dispute.
4. Why We Collect and Use Personal Information
We may use personal information to:
- create and administer accounts;
- operate Kiparoo;
- publish accommodation listings;
- facilitate bookings;
- process payments;
- facilitate Host payouts;
- calculate fees;
- calculate and administer applicable government levies;
- enable Host and Guest communications;
- provide customer support;
- process cancellations and refunds;
- administer damage claims;
- investigate disputes;
- detect and prevent fraud;
- maintain Platform security;
- verify users;
- enforce our Terms;
- comply with legal obligations;
- improve the Platform;
- analyse Platform usage;
- troubleshoot technical issues;
- communicate service-related information; and
- send marketing communications where permitted by law.
5. Information Shared Between Hosts and Guests
A booking requires certain information to be shared between the Host and Guest.
For example, a Host may receive information reasonably necessary to:
- identify the Guest;
- communicate about the booking;
- prepare for arrival;
- provide access to the Property; and
- administer the stay.
Guests may receive Host and Property information necessary to complete their stay.
Kiparoo does not intend for Hosts and Guests to receive unnecessary private account information merely because they transact through the Platform.
6. Payment Providers
Kiparoo uses third-party payment services to process transactions.
Those providers may collect and process personal and financial information under their own privacy policies.
We may exchange information with payment providers where necessary to:
- process payments;
- make payouts;
- issue refunds;
- investigate fraud;
- manage disputes;
- process chargebacks; and
- comply with regulatory obligations.
7. Victorian Short Stay Levy
For bookings potentially subject to the Victorian Short Stay Levy, we may collect and use information concerning:
- Property location;
- Property characteristics;
- booking dates;
- booking value;
- levy exemptions;
- Host declarations; and
- other information required to determine, report or substantiate levy liability.
We may disclose information to the Victorian State Revenue Office or another government authority where required or authorised by law.
8. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate Kiparoo.
Recipients may include:
- Hosts;
- Guests;
- payment processors;
- hosting and cloud-service providers;
- email providers;
- analytics providers;
- security providers;
- identity-verification providers;
- professional advisers;
- insurers;
- government agencies;
- courts and tribunals;
- law-enforcement bodies; and
- other service providers assisting with operation of the Platform.
We do not sell personal information to third parties.
9. Legal Disclosure
We may disclose personal information where we reasonably believe disclosure is required or authorised by law, including in response to:
- court orders;
- subpoenas;
- lawful government requests;
- taxation requirements;
- regulatory obligations;
- fraud investigations; or
- law-enforcement requests.
We may also use or disclose information where reasonably necessary to establish, exercise or defend legal claims.
10. Overseas Disclosure
Some service providers used by Kiparoo may store or process information outside Australia.
The countries in which information may be processed can depend on the providers and infrastructure used by Kiparoo from time to time.
Where required by applicable privacy law, Kiparoo will take reasonable steps in relation to overseas disclosures.
[BEFORE PUBLICATION: identify the countries in which your principal hosting, email, analytics, payment and other providers process personal information and insert them here where required.]
11. Data Security
Kiparoo takes reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- interference;
- alteration; and
- unauthorised disclosure.
Security measures may include access controls, encrypted communications, authentication controls, software security measures, backups, monitoring and restricted administrative access.
No internet-connected system can be guaranteed to be completely secure.
Users are responsible for protecting their passwords and account credentials.
12. Uploaded Files
Where Kiparoo permits files to be uploaded, including evidence supporting damage claims, we may implement technical restrictions concerning:
- permitted file types;
- maximum file sizes;
- malware detection;
- storage;
- access; and
- retention.
Users must not upload malicious software, executable code, unlawful material or content that infringes another person’s rights.
13. Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, accounting, taxation, dispute-resolution, fraud-prevention and regulatory requirements.
Different information may have different retention periods.
Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to delete, destroy or de-identify it.
14. Marketing Communications
Where permitted by law, Kiparoo may send users information about:
- new features;
- accommodation;
- promotions;
- Platform updates; and
- other Kiparoo services.
Users may unsubscribe from marketing communications using the unsubscribe functionality provided or by contacting us.
Service, security, transactional and booking-related communications may still be sent where necessary to operate an account or booking.
15. Access to Personal Information
You may request access to personal information we hold about you.
We may need to verify your identity before responding.
Access may be refused or limited in circumstances permitted by law.
Requests may be sent to:
16. Correction
You may request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Certain information may also be updated directly through your Kiparoo account.
Correction requests can be sent to:
17. Account Deletion
Users may request closure of their Kiparoo account.
Closing an account does not necessarily result in immediate deletion of all associated information.
We may retain information where reasonably necessary for:
- existing bookings;
- payment records;
- taxation and levy records;
- fraud prevention;
- chargebacks;
- disputes;
- damage claims;
- legal compliance; or
- establishment or defence of legal claims.
18. Privacy Complaints
If you believe Kiparoo has mishandled your personal information, please contact us at:
Please provide sufficient information for us to understand and investigate your concern.
We will endeavour to acknowledge and investigate privacy complaints within a reasonable period.
Where the Privacy Act applies and you are dissatisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
19. Third-Party Websites
Kiparoo may contain links to websites or services operated by third parties.
Their privacy practices are governed by their own policies.
Kiparoo is not responsible for the privacy practices of independent third parties.
20. Children
Kiparoo accounts and bookings are intended for persons aged 18 years or older.
We do not knowingly offer booking accounts to children.
Information about children may nevertheless be provided by an adult where reasonably necessary in connection with a family or group booking.
21. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to:
- Kiparoo’s services;
- technology;
- business practices;
- service providers; or
- legal requirements.
The current version will be published on kiparoo.com.au with its effective or last-updated date.
Where changes materially affect how we handle existing users’ personal information, we will take reasonable steps to provide appropriate notice.
22. Contact Us
Questions, access requests, correction requests and privacy complaints can be directed to:
Kiparoo
Operated by: KIPAROO
ABN: 95 458 760 201
Email: admin@kiparoo.com.au
Telephone: +61 481 230 153