Last updated: 24 August 2026
This Host and Property Listing Agreement (“Agreement”) is between:
KIPAROO ABN 95 458 760 201, trading as Kiparoo (“Kiparoo”)
and
the person or entity registering and listing a Property through Kiparoo (“Host”).
This Agreement supplements the Kiparoo Platform Terms and Conditions. If there is an inconsistency concerning Host-specific obligations, this Agreement applies to the extent of that inconsistency.
1. Purpose
The Host wishes to advertise short-term accommodation through the Kiparoo Platform.
Kiparoo agrees to provide marketplace, booking, payment-facilitation and associated administrative services in accordance with this Agreement.
2. Nature of Relationship
The parties acknowledge that:
- Kiparoo provides an online accommodation marketplace;
- the Host provides the accommodation;
- Kiparoo does not lease the Property from the Host;
- Kiparoo does not take possession of the Property;
- Kiparoo is not responsible for day-to-day management, cleaning, maintenance or operation of the Property;
- no employment, partnership or joint venture is created between Kiparoo and the Host; and
- Kiparoo’s authority to act for the Host is limited to the functions expressly described in this Agreement.
Nothing in this Agreement appoints Kiparoo as the general property manager of the Property.
3. Non-Exclusive Appointment
The Host appoints Kiparoo on a non-exclusive basis to:
- advertise the Property on Kiparoo;
- receive booking requests;
- facilitate bookings;
- communicate booking information;
- collect booking payments as the Host’s limited payment collection agent;
- facilitate payouts;
- administer cancellations and refunds;
- administer damage claims; and
- perform functions reasonably necessary to operate the Kiparoo marketplace.
The Host remains free to advertise and accept bookings through other channels, including Airbnb, Booking.com, Stayz, direct booking websites and other platforms.
There is no requirement for the Host to cease using another booking platform.
4. Host Authority
The Host warrants that:
- the Host owns the Property or has written or otherwise legally sufficient authority from the owner to offer it for short-term accommodation;
- the listing does not breach any mortgage, lease, owners corporation rule or other binding agreement;
- short-term accommodation at the Property is lawful;
- all required permits, registrations and approvals have been obtained; and
- the Host is authorised to receive accommodation revenue associated with the Property.
The Host must promptly tell Kiparoo if any of these circumstances change.
5. Property Information
The Host must provide accurate information concerning the Property.
The Host is responsible for:
- listing descriptions;
- photographs;
- address and location;
- amenities;
- sleeping arrangements;
- maximum occupancy;
- accessibility information;
- house rules;
- mandatory fees;
- availability;
- minimum stays;
- cancellation policy;
- check-in and check-out requirements; and
- other information provided to prospective Guests.
The Host must promptly correct information that becomes inaccurate.
6. Pricing
The Host determines the accommodation price charged for the Property.
The Host is responsible for considering operating expenses, taxes, cleaning costs and other Host liabilities when establishing prices.
Kiparoo may separately charge Guests a platform fee.
The Host acknowledges that government taxes and levies may also affect the total amount paid by a Guest without increasing the Host payout.
7. Host Fees
At the date of this Agreement, Kiparoo does not charge Hosts a platform commission or Host service fee.
Kiparoo may introduce Host fees in the future by giving reasonable advance notice.
Any newly introduced Host fee will apply only in accordance with the terms communicated to the Host and will not retrospectively change the economics of an existing confirmed booking unless required by law.
8. Calendar Management
The Host must keep Property availability accurate.
Where Kiparoo provides iCal synchronisation, the Host may connect calendars from other compatible platforms.
The Host acknowledges that calendar synchronisation may not be instantaneous.
The Host remains responsible for reviewing availability and preventing double bookings.
A technical calendar error does not automatically relieve the Host of obligations arising from a confirmed booking.
9. Bookings
A confirmed booking creates an agreement between the Host and Guest.
The Host agrees to provide the booked Property:
- on the agreed dates;
- for the agreed price;
- substantially as advertised; and
- in a clean, safe and habitable condition.
The Host must provide reasonable instructions enabling the Guest to access the Property.
10. Limited Payment Collection Authority
The Host appoints Kiparoo as its limited payment collection agent solely to receive and process amounts payable by Guests through the Platform.
The Host authorises Kiparoo and its payment providers to:
- collect booking amounts;
- process authorised refunds;
- deal with chargebacks and payment disputes;
- deduct or retain amounts required by law;
- retain amounts not forming part of Host earnings; and
- remit the remaining Host payout.
Receipt of a successfully processed accommodation payment by Kiparoo on behalf of the Host satisfies the Guest’s corresponding payment obligation to the Host to that extent.
11. Payment Provider
Payments may be processed through Stripe or another payment service provider selected by Kiparoo.
The Host must provide any identity, banking, tax or verification information reasonably required to facilitate payouts.
Kiparoo may withhold or delay payouts where required by a payment provider or reasonably necessary because of suspected fraud, chargeback, regulatory requirements or unresolved payment issues.
12. Host Payout
Subject to these Terms, successful payment processing and any applicable hold or investigation, Kiparoo will generally release the Host payout 24 hours after the Guest’s scheduled check-in time.
Where the release time falls on a weekend, public holiday or non-business processing day, the payout may instead be released on the next business day.
The Host acknowledges that the time at which funds are released by Kiparoo is not necessarily the time at which funds will appear in the Host’s bank account. Additional processing time may be imposed by the Host’s bank, payment provider or payment network.
The Host payout will generally consist of amounts attributable to the Host’s accommodation and Host-imposed charges, less any amounts properly withheld, retained or deducted under this Agreement.
Amounts that may be excluded from, retained from or deducted from a Host payout include:
- refunds;
- chargebacks;
- payment reversals;
- applicable Victorian Short Stay Levy amounts;
- amounts required to be withheld by law;
- approved adjustments;
- previous overpayments;
- suspected fraudulent or unauthorised transactions; and
- other amounts authorised by this Agreement.
Kiparoo may delay or temporarily withhold a payout where reasonably necessary to investigate:
- suspected fraud or unauthorised payment activity;
- a chargeback or payment dispute;
- a cancellation or refund;
- an unresolved booking dispute;
- a legal or regulatory requirement;
- a payment-processing issue; or
- a material breach of the Kiparoo Platform Terms or this Agreement.
Unless one of those circumstances applies, Kiparoo’s standard payout release time is 24 hours after the Guest’s scheduled check-in time, or the next business day where applicable.
13. Victorian Short Stay Levy
Where Kiparoo accepts a booking through the Platform that is subject to the Victorian Short Stay Levy, Kiparoo may assume responsibility for calculating, collecting, reporting and paying the levy as required by law.
The Host authorises Kiparoo to retain the relevant levy amount rather than remit that amount as part of the Host payout.
The Host must truthfully complete any levy eligibility or exemption assessment presented during listing creation.
The Host must notify Kiparoo if the circumstances of the Property change in a way that could affect levy liability.
Kiparoo may amend its levy calculation or treatment where reasonably necessary to comply with legislation or guidance issued by the Victorian State Revenue Office.
14. Cancellation Policy
The Host must select an available cancellation policy for the Property.
The cancellation policy displayed at the time a Guest confirms a booking applies to that booking, subject to applicable law and any overriding Kiparoo policy.
The Host authorises Kiparoo to administer cancellation requests and calculate refunds in accordance with the applicable policy.
15. Host Cancellation
The Host must not cancel a confirmed booking without reasonable cause.
If the Host cannot honour a booking, the Host must notify Kiparoo and the Guest as soon as reasonably possible.
Kiparoo may refund the Guest amounts collected for a booking that the Host cannot provide.
Repeated avoidable Host cancellations may result in suspension or removal of the listing.
16. Property Condition
The Host must ensure that the Property:
- is reasonably clean;
- is maintained in reasonable repair;
- substantially corresponds with the listing;
- contains advertised essential amenities;
- complies with applicable safety requirements; and
- is reasonably fit for the accommodation represented.
17. Legal Compliance
The Host is responsible for compliance with laws affecting the Property and accommodation activity, including where applicable:
- planning laws;
- building regulations;
- fire and smoke alarm requirements;
- swimming pool and spa requirements;
- owners corporation rules;
- local council requirements;
- taxation obligations;
- accommodation regulations; and
- registration or permit requirements.
Kiparoo’s acceptance of a listing does not constitute confirmation that the Property complies with law.
18. Insurance
The Host is responsible for obtaining appropriate insurance.
The Host should specifically determine whether their insurance permits short-term accommodation and provides appropriate:
- building cover;
- contents cover;
- public liability cover;
- landlord or short-stay cover; and
- protection against guest-caused damage.
Kiparoo does not provide Host insurance unless expressly stated in writing.
19. Security and Damage Claims
Kiparoo may allow the Host to specify a security or damage amount for the Property.
Where the Platform uses a damage-claim model rather than collecting a cash bond, the displayed security amount does not itself mean that money has been transferred from the Guest.
If the Host alleges Guest-caused damage, the Host must use Kiparoo’s damage-claim process where available.
The Host must provide reasonable evidence of:
- the damage;
- the Guest’s responsibility;
- repair or replacement cost; and
- the amount claimed.
The Host must not knowingly submit an inflated, fraudulent or misleading damage claim.
20. Guest Disputes
Guests may dispute damage claims.
The Host authorises Kiparoo to:
- obtain information from both parties;
- review supporting evidence;
- approve a claim;
- partially approve a claim; or
- reject a claim.
A Kiparoo decision is an administrative Platform determination and does not constitute a judicial determination of legal liability.
21. Cleaning and Mandatory Fees
If the Host imposes a cleaning fee or another mandatory charge, it must be disclosed through the Platform.
The Host must not deliberately conceal mandatory fees or demand undisclosed mandatory payments from a Guest after booking.
22. Guest Privacy
The Host may receive personal information about Guests for the purpose of providing accommodation.
The Host must:
- use that information only for legitimate booking and accommodation purposes;
- keep it reasonably secure;
- not sell it;
- not use it for unsolicited marketing without appropriate consent; and
- comply with applicable privacy laws.
23. Communications
Hosts should use Kiparoo communication systems where reasonably appropriate for booking-related communication.
The Host must not harass, threaten, discriminate against or abuse Guests or Kiparoo personnel.
24. Intellectual Property
The Host grants Kiparoo a non-exclusive, worldwide, royalty-free licence to reproduce, display, resize, format and distribute listing photographs, descriptions and other listing content for the purposes of:
- operating the Platform;
- displaying the Property;
- promoting the Property;
- marketing Kiparoo; and
- promoting Kiparoo’s available accommodation inventory.
The Host warrants that it has the necessary rights to grant this licence.
25. Complaints
The Host must make reasonable efforts to respond promptly to legitimate Guest complaints concerning the Property.
Kiparoo may contact the Host to obtain information about a complaint.
26. Suspension of Listings
Kiparoo may suspend or remove a listing where reasonably necessary because of:
- material inaccuracies;
- suspected fraud;
- safety concerns;
- repeated Guest complaints;
- repeated booking cancellations;
- legal concerns;
- unauthorised listings;
- serious breaches of this Agreement; or
- conduct likely to cause significant harm to Guests or Kiparoo.
27. Liability
Nothing in this Agreement excludes rights or liabilities that cannot legally be excluded.
To the maximum extent permitted by law, the Host is responsible for claims arising from the Host’s ownership, control, condition or operation of the Property.
Kiparoo remains responsible for its own conduct to the extent required by law.
28. Host Indemnity
To the extent permitted by law, the Host indemnifies Kiparoo against third-party claims and reasonably incurred losses resulting from:
- the Host’s material breach of this Agreement;
- an unlawful or unauthorised listing;
- injury or property damage caused by a condition of the Property for which the Host is legally responsible;
- the Host’s fraudulent or misleading conduct;
- infringement of third-party intellectual property rights; or
- the Host’s failure to comply with applicable law.
The indemnity is reduced to the extent that Kiparoo’s own negligence, breach of contract or unlawful conduct caused or contributed to the loss.
29. Term
This Agreement commences when the Host accepts it or first publishes a Property and continues until terminated.
30. Termination by Host
The Host may stop listing on Kiparoo at any time, subject to honouring existing confirmed bookings and unresolved payment, cancellation or damage obligations.
Removing a Property does not automatically cancel confirmed bookings.
31. Termination by Kiparoo
Kiparoo may terminate this Agreement or suspend the Host’s account in accordance with the Platform Terms.
Obligations concerning existing bookings, payments, refunds, disputes, confidentiality and liability survive where reasonably necessary.
32. Changes
Kiparoo may amend this Agreement from time to time.
Material changes will be communicated to Hosts where reasonably practicable before they take effect.
33. Dispute Resolution
The parties should first attempt to resolve disputes in good faith.
The Host may contact:
Nothing in this clause prevents either party from exercising legal rights through an appropriate court, tribunal or regulator.
34. Governing Law
This Agreement is governed by the laws of Victoria, Australia.
35. Contact Details
Kiparoo
Operated by: KIPAROO
ABN: 95 458 760 201
Email: admin@kiparoo.com.au
Telephone: +61 481 230 153